Refund policy

Right of withdrawal

Free domestic (Italy) returns within 30 days from the date of receipt and in mint condition (in conditions acceptable for resale).

International returns are charged to the customer, unless the returned item is defective, in this case please contact customer service and we will cover the costs.

Please return to Cascada your product within 30 days from the date of receipt and in saleable condition for a refund or like-for-like exchange. Returns are accepted only for products purchased online directly from cascada.cc. If you are unsure of your purchase when you receive your product, please keep your item in its original packaging until you decide whether to use it or not. All returns must be in 'new condition', unwashed and unworn. Please make sure that the return is well packaged and protected from damage during transport. 

The cost of the product will be refunded excluding shipping costs and taxes and will be credited to the original payment method. Your return will be processed within 10-15 working days from receipt of the product. Exchanges can be made following the same procedure followed for returns.

In case of manufacturing defects due to production that make the product unfit for use, contact us promptly to agree on the replacement of the product.

Exchanges

It's possible to make a free domestic (Italy) replacement of the product for size change or color change of the same item purchased.

International replacements are charged to the customer. For more information contact our customer service.

Product warranty

The warranty of the products is indicated in the description of the same, not covered by the warranty damage due to incorrect washing or incorrect use of the products. Be very careful when opening the packages, avoid using scissors or other objects that could damage the fabric.

How to make a return

Send an email to customers@cascada.cc to receive all the information to make a return or exchange goods.